Support Policy Page

At homedecor, we are committed to providing excellent customer support. This Support Policy outlines how you can reach us and what to expect from our service.

 Customer Support Availability

• Our support team is available [business hours].

• Support inquiries received outside of business hours will be responded to on the next working day.

 Contacting Support

You can reach our support team through the following channels:

• Email: [your email address]

• Phone: [your phone number]

• Live Chat: Available on our website during business hours.

Response Time

• We aim to respond to all inquiries within [response time].

• Response times may vary depending on inquiry complexity and volume.

Types of Support Provided

We offer assistance with:

• Order inquiries and tracking.

• Product information and recommendations.

• Troubleshooting product-related issues.

• Returns, refunds, and exchanges.

 Limitations of Support

• We do not provide support for third-party products or services.

• Technical support is limited to the products sold by homedecor.

• We reserve the right to refuse support in cases of abuse or inappropriate behavior.

 Escalation Process

If your issue is not resolved satisfactorily, you may request escalation by contacting [higher-level contact details].

Changes to This Policy

We may update this Support Policy from time to time. Any changes will be posted on this page.

For any further questions or assistance, please contact our support team.